Technical Consulting Expert - (Microsoft Exchange/ O365)

Primary Focused Domain(s): Microsoft 365 | Exchange | Active Directory | EMS | Teams

• Presenting and demonstrating Anahita’s services to customers.
  
• Build scope of work/low level technical scope based on the business requirements.
  
• Deliver regional technical implementations and solution design within Anahita’ services on customer’s sites and remotely.
  
• Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
  
• Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
  
• Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  
• Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g., Chalk Talks).
  
• Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  
• Improving the overall customer experience serving as the customer advocate within Anahita and playing a key role in assisting our clients to maximize their investment in Technology.
  
• Deliver solutions related documentations that could include scope of work / user manual.
  
• Participating in building Anahita’ s technical content library. Ex. Knowledge base and other technical contents.
  
• Assist in representing Anahita in any forum (i.e. seminars, technical or marketing, conferences event)
  
• Mentor other team members on deployed solutions and best practices.
  
• Perform other related duties as assigned

Job Requirements

Candidate Experience:

• To excel in this position, you will need to:
  
• Certification Requirements:
  
• Bachelor’s degree in Computer Science or equivalent.
  
• Microsoft 365 Certified: Teams Administrator Associate
  
• Microsoft 365 Identity and Services
  
• Microsoft 365 Mobility and Security
  
• Microsoft 365 Messaging
  
• Microsoft 365 Certified: Enterprise Administrator Expert
  

Technical Skills:

• Experience in same or similar technology: 5+ (Microsoft 365, Microsoft Active directory, Microsoft Exchange, SharePoint, Enterprise Mobility and Security, Windows Virtual Desktop)
  
• Experience being involved in different types of solution implementations
  
• Good technical background with the ability to discuss architecture, hardware and software.
  
• Experience across different industry sectors.
  
• Good Experience with System center configuration manager.
  
• IT networking skills and experience
  
• Excellent understanding of Microsoft Modern workplace and Microsoft Security.
  

Personal Skills:

• High sense of responsibility and ownership, acting like owner in what you do.
  
• Exceptional communication and presentation skills
  
• Being able to work on their own or in a team
  
• Being able to work to tight deadlines
  
• Ability to maintain composure during stressful situation
  
• Handling many tasks & responsibilities
  
• Fluent in Arabic and English.