Employer Active
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Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
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Support hiring and training of new Associates
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Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
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Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
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Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
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Track quality and utilization metrics
Full Time