Sr Dialer Officer
Sr Dialer Officer
Posted on :
10-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2521036
1. Strategize execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters
2. Implement a comprehensive dialing strategy based on analytics which encompasses manual preview and predictive dialing campaigns in combination with attended messaging and blast campaigns.
3. Develop analyze and distribute agent statistics and identify trends to help determine the need for strategy changes and/or training
4. Optimize daily performance on the Dial Connection Telephony platforms and ensures appropriate staffing levels are in place to meet and exceed the necessary inbound and outbound call/contact volume
5. Responsible for daytoday administration and monitoring of predictive dialer system including design build and maintenance of campaigns calling lists filters reports and list strategies
6. Manage dialer performance metrics to world class standards including service levels occupancy and call routing to ensure KPIs are surpassed
7. Executing dialer strategy for multiple departments
8. Manage daily campaign strategies and campaign loads are penetrated efficiently and effectively including left messages via human or virtual
9. Responsible for development testing implementation and production of daily business reporting
10. Completes regular Quality Assurance monitoring of the dialer systems and processes
11. Ensure State/Country compliance requirements
12. Functions as primary point of contact to dialer strategies (sales) and advocate for team strategic insight results and makes recommendation for process/system changes
13. Identifying and implementing process improvements.
14. Effective communication verbal and written skills excellent time management and organizational skills attention to detail and problem solving skills and demonstrated analytical competencies
About company
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Roles and Responsibilities
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Desired Candidate Profile
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Perks and Benefits
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communication,campaign strategies,design,call routing,strategy,dialer management,dialers
Employment Type
Full Time
Key Skills
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