Software Account Manager

Job Description

RESPONSIBILITIES

• Welcome new clients through the on-boarding phase.
• Providing help and answers to the customers' technical issues through
  • Identification of the problem itself
  • Research on answers
  • Subsequent provision of guidance
• Support in the development of programs to train the customer on how to properly use the products
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Update our internal databases with information about technical issues and useful discussions with customers
• Concession of the customers' troubles by recommendation of products, services or procedures
• Evaluation of the systems' problems to recommend enhancements
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Achieve set KPIS
• Achieve the standards of quality and SLA

Job Requirements

REQUIREMENTS

• Proven technical/customer support experience.
• Good problem-solving skills and focus on quality
• Multi-tasking abilities
• Good knowledge of using MS office.
• ERP or SW support background is a plus
• Real estate, marketing and training background is a plus
• Professional time management
• Very Good to Excellent English Language (Speaking, Writing, Reading)