SoftMax Pro Support Engineer
Posted on :
02-05-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
02-05-2024
Job Description
Req ID : 2785044
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.
Job Title: SoftMax Pro Support Engineer
Work Location: Remote (PST)
Duration: 7 Months
Job Type: Contract
Work Type: Remote
Job Description:
- Primarily Level 2 support.
- Helps maintain the health of the currently released systems in the production environment ensuring system performs its intended functions accurately and reliably.
- Provides endtoend support for tickets requiring system change; for example requirements gathering documentation updates development system configuration validation protocol/script development to validation execution.
- Responsible for follow existing Client support processes and procedures applying organizational compliance practices and relevant regulatory requirements.
- Required to be onsite resources.
- Responsible for answering support calls from the user community through phone email text and facetoface to answer application usage questions investigate application behavior and determine if the issue is a:
- System use system behavior or documentation issue requiring additional training to provide understanding of system functionality and/or updates to documentation to resolve.
- System administration issue user privileges paths product specification and analysis directory maintenance background/scheduler server log files
- System functionality enhancement change request functionality not in system system not behaving as desired new functional addition requests.
- Report issue requiring updates to a system report and /or associated report routines.
- Technology hardware desktop network issue or failure
- Business concern requiring a management or technical decision which cannot be resolved by changing system.
- For the above issue types the expectation is to resolve or follow processes to resolve 1 through 4 and to notify the proper individuals to resolve 5 and 6.
- For requests not able to be addressed immediately (especially #3 and #4 of the above) will enter support tickets into Client support systems for tracking prioritization and manage to closure.
- Assists in the establishment and application of best practices in support management activities both in the support systems used to track and manage support requests and in making recommendations to improve the actual processes used to execute the Client support life cycle from user requests for change to deployment of that change.
- Assists in the establishment and application of best practices in change management including how changes are approved and implemented and how objects are tracked managed and promoted.
- Communicates to Client management regarding system status concerns and ideas for continued improvement of the systems supported.
Must Have:
- SoftMax Pro (3 to 5 yrs hands on experience at a minimum)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Remote
Company Industry
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
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