SoftMax Pro Support Engineer
نُشرت في :
02-05-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الراتب الشهري
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عدد الوظائف الشاغرة
1 وظيفة شاغرة
نُشرت في :
02-05-2024
الوصف الوظيفي
رقم الوظيفة : 2785044
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.
Job Title: SoftMax Pro Support Engineer
Work Location: Remote (PST)
Duration: 7 Months
Job Type: Contract
Work Type: Remote
Job Description:
- Primarily Level 2 support.
- Helps maintain the health of the currently released systems in the production environment ensuring system performs its intended functions accurately and reliably.
- Provides endtoend support for tickets requiring system change; for example requirements gathering documentation updates development system configuration validation protocol/script development to validation execution.
- Responsible for follow existing Client support processes and procedures applying organizational compliance practices and relevant regulatory requirements.
- Required to be onsite resources.
- Responsible for answering support calls from the user community through phone email text and facetoface to answer application usage questions investigate application behavior and determine if the issue is a:
- System use system behavior or documentation issue requiring additional training to provide understanding of system functionality and/or updates to documentation to resolve.
- System administration issue user privileges paths product specification and analysis directory maintenance background/scheduler server log files
- System functionality enhancement change request functionality not in system system not behaving as desired new functional addition requests.
- Report issue requiring updates to a system report and /or associated report routines.
- Technology hardware desktop network issue or failure
- Business concern requiring a management or technical decision which cannot be resolved by changing system.
- For the above issue types the expectation is to resolve or follow processes to resolve 1 through 4 and to notify the proper individuals to resolve 5 and 6.
- For requests not able to be addressed immediately (especially #3 and #4 of the above) will enter support tickets into Client support systems for tracking prioritization and manage to closure.
- Assists in the establishment and application of best practices in support management activities both in the support systems used to track and manage support requests and in making recommendations to improve the actual processes used to execute the Client support life cycle from user requests for change to deployment of that change.
- Assists in the establishment and application of best practices in change management including how changes are approved and implemented and how objects are tracked managed and promoted.
- Communicates to Client management regarding system status concerns and ideas for continued improvement of the systems supported.
Must Have:
- SoftMax Pro (3 to 5 yrs hands on experience at a minimum)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
نوع التوظيف
عن بُعد
المهارات المطلوبة
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- دعم العملاء
- Linux
- Shell Scripting
- VPN
- DNS
- الدعم الفني
- استكشاف الأخطاء وإصلاحها
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
