Service Delivery Manager - English and Tagalog Language Support Based in Philippines

The Responsibilities of the Role:

• Able to communicate and adapt to different people and diverse personalities.
• Able to multitask and work around scheduled deadlines within a dynamic and challenging environment.
• A high degree of integrity and professionalism with leadership traits.
• Ability to work under pressure and maintain a positive frame of mind. Dynamic highly motivated and a result oriented team player with good interpersonal skills.
• Multiple concurrent tasks / projects / priorities.
• Ability to prioritize a good sense of judgment and display aptitude for accurate decision making.
• Ability to work in a challenging environment.

Skill Requirements:

• Min 58 years of direct experience managing ITrelated Customer Service centers / Field Service.
• Min 35 years direct experience on Vendor Management.
• Diploma or bachelors degree in business administration Computer Science or Engineering.
• Experience working in MNC environment interacting with outcountry counterpart.
• Indepth disciplinary knowledge; leverages business acumen and subject matter expertise.
• Indepth knowledge and management of Call Centre services Field Services and Parts Supply Chain operations is essential.
• Provides deep Subject Matter Expertise advice on program delivery.
• Thorough understanding and management of customer business needs and expectations.
• Manages projects and program execution.
• Excellent interpersonal and communications skills.
• Good spoken and written English is compulsory. Additional language ability like Chinese is an added advantage.
• Ability to manage difficult customer issues or escalation.

The Package :

• Attractive Salary (RM 9000 RM 13000) / Performance related bonus for confirmed staff.
• Able to speak read and write in English and Tagalog / Work remotely from Philippines.
• Performance related bonus on a quarterly basis for confirmed staff.
• 1.25 days per month Annual Leave / 14 days Medical Leave.
• Medical and hospitalization insurance coverage.
• Able to access and utilise the remote access to client and SCICOM systems the Consultant shall ensure that the minimum Laptop / PC specs requirements are adhered to: Processor: 1.80 GHz / RAM: 12.0 GB / OS: Windows 10.

Experience Required :

• Associate.

Location :

• Kuala Lumpur WP Malaysia.

Employment Type :

• Fulltime.