Senior Social Community Manager
Posted on :
17-03-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2635346
- ur Vision
Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line. We believe in today’s world this is the best way for our clients to achieve sustainable growth.
We achieve this by breaking down the barriers that restrict talent and ideas, we call this Borderless Creativity.
Which is why our teams work fluidly across 5 capabilities Advertising, Experience, PR, Consulting and Health . This allows us to not only operate but innovate at the intersection of capabilities and talent. We believe impact and magic lies at this intersection. Ogilvy scales this by seamlessly connecting and accessing the deep cultural expertise of 132 offices in 83 countries.
Our mission: We inspire brands and people to impact the world
How we do it : We innovate and operate at the intersection of people and capabilities
What we do: Borderless creativity
Today, Ogilvy is recognized as the world’s leading creative agency. We are also one of the most effective networks globally.
About Memac Ogilvy
Memac Ogilvy is one of the leading creative networks in MENA with its flagship office in the UAE and a strong local footprint in the GCC and North Africa. It is part of the formidable worldwide WPP & Ogilvy network. It’s the only truly integrated comms network – with Consulting, Advertising- Brand & Content, PR, Experience & Health under 1 P&L and under single leadership. Memac Ogilvy is the most integrated modern creative and effective partner for client growth in MENA. We inspire brands and people to impact the world. We deliver on this by combining expert and new capabilities for modern marketing solutions, with solid project management expertise for agile and effective delivery as well as a thorough and passionate People agenda.
The agency is the most awarded Middle Eastern agency in Cannes as well as a big winner at the local award show Lynx. It counts around 500 staff members.
What We're Looking For
We are looking for an experienced Senior Social Community Manager to join our team and lead our social media presence with dynamic and engaging community initiatives. As the voice of our brand, you will be responsible for overseeing all community management functions across a variety of social media platforms. You will not just monitor conversations but engage in them, always looking to bring our brand closer to our audience.
To Succeed In This Role, You Need To
- Develop and implement community management strategies that align with our brand goals and initiatives.
- Oversee and manage all day-to-day activities related to the community, including moderating forums, responding to comments, and fostering a positive community environment.
- Craft and manage the social content calendar, ensuring a constant supply of relevant content.
- Track, analyze, and report on community engagement metrics, adapting strategies as necessary to improve results.
- Lead and mentor a team of community managers and moderators, setting clear objectives and providing feedback.
- Collaborate with the marketing team to integrate community management with broader marketing campaigns.
- Stay up-to-date with digital technology trends and use this knowledge to make the community more engaging.
- Work closely with customer service to address customer complaints and issues promptly.
- Act as the point of contact for cross-functional teams, providing insights on community feedback regarding products or services.
- Manage crises and negative feedback by developing response strategies that protect the brand image.
- Encourage user-generated content creation and sharing, and organize community events to increase brand loyalty.
- Qualifications
- Bachelor’s degree in Marketing, Communications, or a related field.
- Minimum of 5 years of experience in social media management, community management, or a related field.
- Strong track record of building and managing large, active online communities.
- Excellent written and verbal communication skills, with the ability to engage effectively with various audiences.
- Proficient in using social media analytics tools and able to interpret data to inform decision-making.
- Demonstrated ability to develop strategic community management initiatives that meet business objectives.
- Experience in leading and managing a team.
- A problem-solver with the ability to handle crisis situations with poise.
- Creative thinker with the ability to conceive and promote new ideas for content and community initiatives.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
