Senior Client Servic....
Senior Client Services Manager
Posted on :
04-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
4-5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-03-2024
Job Description
Req ID : 2588664
The company believes the relationship an organization has with its audiences is its single biggest asset. That s why we help organizations monitor and evaluate the impact of what they do and say and consult with them to identify opportunities to maximize out comes. We provide the tools and expertise that enable PR and communications professionals to demonstrate the effect meaningfully and value of audience engagement across all types of media anywhere in the world and in any sector.
Our emphasis is on delivering exceptional client service experiences combining the latest technology with unrivaled human insight from a global team of experts who provide valuable relevant and actionable insights.
We are seeking an ambitious client services manager to join our incredible team.
Key responsibilities of the role include:
Client Servicing
- Build and strengthen client relationships to achieve longterm partnerships
- Achieve individual upsell and crosssell targets as well as team client retention target
- Negotiate and close renewal business with CLevel Executives and decision makers enabling you to meet or exceed your quota
- Execute onboarding and training for all new clients
- Handle inquires and requests from clients and address their needs
- Proactively identify any problems that may impact the client and work with different internal departments to resolve or prevent such issues.
- Liase with different departments within the company to ensure all client deliverables are met
- Conduct consistent reviews to track account health while discovering new areas of improvement
- Mentor new team members as our organization grows
Business Development
- Maintain accurate client records tracking any contract updates and renewals on CRM platform
- Identify upsell crosssell and renewal opportunities and communicate with sales teams regularly
- Work with sales marketing and other internal teams to develop strategic plans and ensure KPIs are being met
Product Knowledge
- Fully understand the company s full suite of products and services
- Develop a thorough understanding of our products and service offerings to upsell better and crosssell to clients
- Understand the Global operational structure and implement processes in line with it
Requirements
- Minimum 4 years of relevant Client Services Account Management or Business Development preferably in the media consultancy tech PR & communications or market research industry.
- Strong written and verbal communication skills
- Ability to multitask and juggle several responsibilities simultaneously
- Dealt with complex or escalated client situations and able to resolve and manage these situations successfully
- Proven track record of meeting or exceeding KPIs and building strong client relationships
- Excellent organizational skills and attention to detail
- Solutionoriented and able to think outside the box to solve client problems
- Reliable and selfmotivated
Employment Type
Full Time
Key Skills
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