Senior Application Support Engineer - Cairo

Job Description

• Identifying and resolving technical issues.
• Developing reports for teams across the business using SQL DB Queries
• Providing technical support to teams within the organization, and to external clients when required
• Prioritize and handle service requests and incidents
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section
• Develop scripts works with team to automate repeatable manual tasks
• Responsible for troubleshooting and resolving application incoming reported issues.
• Responsible for improving and documenting the technical processes around application support (using Confluence)
• Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
• Handle late night and weekend emergency support on as required
• Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
• Resolve system problems during non-business hours or backlogs by providing off-hours support as needed
• Responsible for installing, configuring, and administering application servers.

Technical Skills is must for the below:

• Oracle DB.
• Mongo DB.
• Java/C#.
• SQL and PL-SQL.
• Web services (SOAP/REST).
• XML and Json.
• node JS.
• Linux.
• SoapUI and Postman.web server (Apache tomcat,weblogic,nginx) installation/configuration