SalesForce Vlocity Business Analyst

SalesForce Vlocity Business Analyst

Location: Dallas TX (Day 1 Onsite)

seeking a designsavvy Business Analyst experienced in the Telecom BSS/OSS domain. As a key member of the Products team you will play a crucial role in shaping the development of productized MultiService E2E solutions. These solutions are built over the Vlocity platform and encompass E2E customer journeys for both B2C and B2B consumers. The services covered include Broadband Internet Voice Triple/Quad Play services SIP VPN and more.

Responsibilities:

1. Detailed Product Requirements:

Develop detailed product requirements business flows and design specifications.

Collaborate closely with the Engineering & QE (Quality Engineering) teams during the development process.

2. Requirements Gathering and Elaboration**:

Work closely with Product Managers Engineering teams Customer Delivery teams Customers/Partners and industry experts.

Capture and understand requirements for productization.

Elaborate requirements at a detailed level.

3. Design Collaboration:

Collaborate with UI/UX teams to design productized solutions that deliver the required functionality.

4. Solution Development:

Utilize Vlocitys platform and suite of products to build optimal solutions.

Follow Vlocity standards and best practices.

5. Data Analysis and Integration:

Analyze data requirements structures and integration points within the flows.

Create mappings to Vlocity Industry objects in Salesforce or external REST endpoints.

6. Standards Compliance:

Consult TM Forum standards (e.g. eTOM SID) to ensure compliance.

Maintain requirements in the form of User Stories/Acceptance criteria for each product release.

7. Collaboration and Validation:

Maintain ongoing collaboration with Engineering and QA teams.

Ensure correct interpretation and testability of the requirements.

Work with Quality Assurance to develop Test Strategies and validate Test Plans.

8. Documentation:

Work with the Documentation team to ensure accurate representation of design and capabilities in technical publications.

Qualifications:

Bachelors degree in a relevant field (e.g. Computer Science Telecommunications Business Administration).

Proven 10 years of experience as a Business Analyst in the Telecom BSS/OSS domain.

Familiarity with Vlocity platform and products.

Knowledge of TM Forum standards is advantageous.

Strong analytical and problemsolving skills.

Excellent communication and collaboration abilities.