- Lead and manage the sales team providing guidance coaching and support to ensure individual and team success.
- Analyze market trends competitor activities and customer needs to inform strategic planning.
- Build and maintain strong relationships with key customers dealerships and other stakeholders.
- Provide accurate sales forecasts based on market trends historical data and upcoming product releases.
- Prepare regular sales reports analyzing key performance indicators (KPIs) and presenting findings to upper management.
- Collaborate with other departments such as marketing finance and aftersales service to ensure coordinated efforts and support for the sales team.
- Organize training programs to enhance the skills and knowledge of the sales team.
- Monitor expenses and demonstrate a return on investment (ROI) for sales activities. Ensure that all sales activities comply with relevant industry regulations and standards.
Requirements
- Bachelors degree in Business Administration Marketing Sales or a related field. Masters degree is a plus point.
- Proficiency in Bahasa Melayu English and Mandarin.
- 4 years and above of progressive experience in automotive sales with a proven track record of achieving and exceeding sales targets.
- Proven ability to develop and implement effective sales strategies to achieve revenue and sales volume targets.
- Excellent interpersonal skills to build and maintain strong relationships with key customers dealerships and stakeholders.
- Strong analytical skills to provide accurate sales forecasts based on market trends and historical data.
- Proficiency in analyzing key performance indicators (KPIs) and presenting findings to upper management.
- Collaborative approach to working with other departments such as marketing finance and aftersales service to ensure coordinated efforts.
- Experience in organizing training programs to enhance the skills and knowledge of the sales team.
- Experience in developing and managing budgets for the sales department.
- Knowledge of and adherence to industry regulations and standards governing automotive sales.
- Bachelor's degree in Business Administration, Management, Automotive Engineering, or a related field. A master's degree may be preferred. - Proficiency in Bahasa Melayu and English. - Proficiency in Mandarin would be a plus point but not mandatory. - Extensive experience in after-sales service management within the automotive industry. - Proven track record of progressively responsible roles, including leadership and managerial positions. - Familiarity with automotive after-sales service processes, including maintenance, repairs, spare parts management, and warranty services. - Proven experience in strategic planning, organizational development, and change management. - Ability to develop and implement strategies to enhance customer loyalty and address customer concerns effectively. - Strong financial management skills, including budgeting, cost control, and revenue optimization. - Experience in optimizing the procurement process for spare parts and services. - Strong analytical skills to assess performance metrics, identify trends, and make data-driven decisions. - Effective problem-solving skills to address challenges in after-sales operations. - Familiarity with automotive technology and the ability to leverage technology solutions for process optimization. - Experience in implementing and managing software systems relevant to after-sales services.