Sales Account Manager

Job Description

• Serve as the lead point of contact for all customer account management matters.
• Communicate with clients to understand their needs and explain product value.
• Collaborate with internal departments to facilitate client need fulfillment.
• Collect and analyze data to learn more about consumer behavior.
• Maintain updated knowledge of company products and services.
• Resolve complaints and prevent additional issues by improving processes.
• Help customers through email, phone, online presentations, screen-share and in person meetings.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Prepare reports on account status.
• Negotiate contracts and close agreements to maximize profits.
• Perform other duties upon request.

Job Requirements

• Bachelor’s degree in accounting, commerce, business, marketing, or related field.
• 3-5 years of experience in selling ERP, CRM, HR, and other Enterprise Software experiences.
• Deep understanding of software and cloud.
• Solid Accounting and marketing background.
• Understanding of the sales process, dynamics and sales methodologies.
• Very good command of English, communication skills and interpersonal skills.
• Experience using computers for a variety of tasks (proposals, sales orders, contracts, presentations and reports).