Reservation Agent - New Opening Roma - Lazio
Posted on :
17-11-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1681961
First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for our International Luxury Hotel Brand located in Rome a Reservation Agent, who can make booking process feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day
Every day is different, but you ll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes;
- Making the booking process feel swift and seamless, tailor-making the customer s stay according to its preferences;
- Acknowledging Loyalty programs as well as stimulating customer s loyalty to the hotel;
- Taking, managing, and receiving payments for guest bookings;
- Efficiently handling all aspects of the reservation, from guest preferences to ancillary services;
- Staying one step ahead of our guests needs to anticipate requests and offer tailored recommendations
- Being our guests trusted contact helping with request;
- Reporting to Reservation Supervisor.
What you can expect from us
We give to our people everything they need to succeed.
We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you ll become part of our hotel family.
Requirements
- Communication skills - guests will need to talk to you with concerns as well as compliments, so you ll be easy to talk to;
- Your problem-solving skills will turn issues into opportunities so every guest can start its stay with a good feeling;
- Fluency in Italian & English language, extra language skills would be an advantage;
- Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills, including familiarity with Opera PMS;
- Preferred working experience with similar roles in International Luxury Hotel Brands
Communication skills - guests will need to talk to you with concerns as well as compliments, so you ll be easy to talk to; Your problem-solving skills will turn issues into opportunities so every guest can start its stay with a good feeling; Fluency in Italian & English language, extra language skills would be an advantage; Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills, including familiarity with Opera PMS; Preferred working experience with similar roles in International Luxury Hotel Brands
Employment Type
Full Time
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