Relationship Officer - (ROCE)-Hyderabad

• Relationship management of VRM mapped customers CAT-C customers (RV range>=50k up to 2Lac)Interact mapped customers for Deepening, X-sell, Service activationetc.
• Meetings on the leads generated through VRMs at CEC (Customer ExperienceCentre), Campaigns etc. to ensure conversion/s.
• Self calling and meeting of D category and Vrm mapped customers from RV(50K to 1lac)
• Source multiple products in t for ensuring rough VRM leads , D category and selfconversions
• customer stickiness and category upgrade.
• Acquisition, X-sell of business & Service activations to existing customers
• Explain all the Facilities of the Bank in Form of Demonstration both online / offline
• Enroll the customer for the services which would be useful for him
• Handle customer service requirements like account opening, Trinity accountopening, liability product selling, liability on product features, Cheque book issuance.
• Speed and efficiency of service given
• Sales targets for banks and investment products.
• Deepening & Cross-sale of bank products – Liabilities, Assets & TPP
• Customer acquisition from Family Household & referrals.
• Have higher NPs scores

Requirements

• Graduate/Post Graduate in any stream with at least 1 year experience in banking/finance
• Must be energetic, confident and go-getter.

Graduate/Post Graduate in any stream with at least 1 year experience in banking/finance Must be energetic, confident and go-getter.