Receptionist
Receptionist
Posted on :
20-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2644963
Role Purpose Statement:
To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel.
Roles and Responsibilities:
Checks in guest in an efficient and friendly manner using guest name whenever possible. Brief guests on hotel facilities breakfast timing WiFi access front desk number etc.
Handles all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services hours of operations key hotel personnel inhouse events directions etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone
Accepts reservations changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Switch Board Attendants
Filing of guest registration cards accordingly and ensuring that the guest registration forms are attached with the cover letters which have the billing instructions.
Ensure room allocation is done as per guest request and correct rate charged. Any upgrade MUST be authorized by Front Office Manager DM or Supervisor. Arrange for luggage to be delivered to guest room. Issues correct keys to the guest.
Ensure any rebates/allowances/Discounts are authorized by the Front Office Manager/ GRO/Shift leader and posted in their respective revenue codes
Ensure that all cash collections for your shift are recorded accurately in the cashier book and deposited in the main safe deposit box.
Provides basic troubleshooting support for inroom services such as the Internet TV movies games and Web services
Works closely with the Porters to ensure smooth handling of guest luggage deliveries and special requests
To read function sheets guest correspondence letters memorandums and any other relevant information to ensure that communication between the Front Office department and all other departments is maintained at all times.
To have up todate information on daily room occupancy
To check on VIP reservations complete their preregistration formalities and extend to them the regular courtesies
Attending to calls both internal and external calls as per the standards.
To maintain uptodate information on room rates current promotions offers and packages
Sell guest rooms at rack rate for walkins or the Best Available rate of the day.
Action the housekeeper s report immediately reporting any discrepancies to the Front Office supervisor and pass it to the housekeeping for investigations and follow up. Ensure that the room status is frequently up dated so as to show the occupied vacant due outs clean dirty and out of order rooms.
Requirements
Proficiency is hotel PMS system Opera
Effective written and verbal communication
Able to work on flexible schedule
Organized and detail oriented
Ability to stay calm under pressure
Stamina to stand for long periods
Problem solving skills
Speak multiple languages
Diploma in Hotel Management/Front Office Management or equivalent 3+ years experience in an equivalent role with a rated Hotel Exceptional listening and communication skills. A polite, engaging personality. Commitment to customer satisfaction and service excellence.
Employment Type
Full Time
Key Skills
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