Real-time Data Analyst

Gear Inc is seeking a RealTime Analyst for our Moderation team. Our RealTime Analyst will work directly with Regional Workforce Manager and be responsible for following tasks including but not limited to:

• Monitor realtime work volume and schedule conformance via internal tool to efficiently utilize staffing resources;

• Coordinate and manages sameday and/or shortterm offline event scheduling for moderation agents while maintaining acceptable performance of the center;

• Analyze trends such as volume AHT latency utilization shrinkages and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results;

• Participate in Help Desk internal and external communications to relay how issues are impacting the centers performance;

• Effectively communicate center performance and information by providing reports and updates regarding recent current and future business productivity;

• Ensure that service level targets as well as other programs/client targets through schedule adherence and compliance.

Job Requirements

• University Degree ideally in a relevant degree such as data analyst or similar;

• Minimum of 1 year of proven experience in a relevant position;

• Proficient in English communication;

• Demonstrated ability to create and analyze quality reports;

• Advanced knowledge in real time management analysis with strong decision making skills;

• Content Moderation familiarity is a plus;

• Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner;

• Intermediate knowledge in performing root cause analysis;

• Highly proficient in using MS Excel;

• Impeccable attention to detail;

• Personal traits and selfmanagement skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

What benefits you will get

1. Salary and Benefits

• Attractive salary and benefits (Competitive Basic Salary Lunch allowance End of Year Bonus) and annual performance review;

• 100% compulsory insurance covered by the company after the probation;

• Premium Healthcare and Mental Health Care service for you 100% covered by the company;

• Extra bonus per personal events (Wedding Funeral Hospitalization Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

• Annual health check annual flu vaccination;

• Fantastic internal events;

• Summer vacation (Paid days off and bonus);

• Paid leave (12 days/year).

2. Working Environment

• 5 shifts per week night shifts included (equivalent to 40 working hours/ week);

• International fun and professional working environment;

• Modern hardware No dress code Free drinks (coffee tea etc.);

• Training and career development opportunities;

• We have a game room for everyone loving board games video games and the PS5.

Remote Work :

No