Project Planning Manager

Job Description

• Manage special projects & assignments requested or delegated by Senior Manager and Vice President of Destination Experience
• Interview, hire, train, manage, coach and create a successful destination delivery team including concierge, planning, and housekeeping services
• Ensure consistency in the field with exceptional service delivery and adherence to policies and processes
• Evaluate opportunities and create destination specific member experiences
• Track, analyze and create effective action plans to address survey scores and member feedback for destination service
• Assist with creative ideas and resolutions for member challenges that may impact the member’s vacation
• Rotate within the Manager on Duty program and serve as back-up to fellow team members
• Actively participate in cross-functional portfolio team, working with the team to deliver a full destination experience profitably- Service, Asset, Accommodation and Value
• Lead training sessions for Denver based teams on the destination, and destination staff on Department and company initiatives
• Approve destination team expenses: member folios, expense reports
• Manage monthly spending with Destination team in housekeeping, consumables, amenities, and replenishment OS&E on behalf of the portfolio team, working with Portfolio Managers for budget guidance
• Formulate plans to relay cost saving ideas and efficiencies throughout the destinations
• Assist in development, implementation and training of the Destination Operations Handbook; Company Overview, SOP’s and Destination Guides
• Communicate proficiently & work effectively with the following teams: Portfolio Team, Member Care, Real Estate, Finance, Human Resources, Legal and Risk, create & promote operations that continually improve the operations of the business

Job Requirements

• Engineering background