Platforms Support Team
Posted on :
01-12-2021
Employer Active
1 Vacancy
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Job Description
Req ID : 800573
- Working Knowledge Desired: Background supporting, Call Recording, IVR Menuing, and PBX configurations related to ACD
- Strong technical ability with good analytical and problem-solving skills
- Working knowledge of VoIP Technologies, Carrier SIP, Voicemail Systems, and basic telephony
- Installation and configuration for any new telephony and call center-related hardware platforms e.g. voice gateways, analog, digital, and VoIP cards and lines, telulars, and modems.
- Installation and configuration for any new software e.g. platforms systems, upgrades, and licenses.
- Installation for any new upgrades and system patches for the telephony and call center solutions.
- Installation and configuration of the agents' tools e.g. softphones and hard phones, contact center solution clients, recording system clients.
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Department / Functional Area
Key Skills
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