Operations Manager

About the Role

• Provide a high standard of customer services to clients from first contact to installation completion, developing and maintaining strong customer relationships, ensuring delivery of all services in accordance with contractual requirements.
  
• Manage, coordinate, schedule and support the simultaneous delivery of air conditioning unit installation projects across multiple commercial and residential sites.
  
• Provide leadership and technical support to on site employees, contractor and sub-contractor teams, tradespersons, and technicians to ensure they provide services that match project timelines, in line with company policies & procedures and customer expectations and be able to deputise for the Managing Director in their absence.
  
• Monitor and assess quality of service and work delivered, drive continuous service improvements, and follow up and resolve any corrective actions.
  
• Ensure Work, Health & Safety legislations, regulation, and procedures are compliant, met and maintained by all stakeholders.
  
• Use an understanding of finance and accounts to enable the creation of reports, quotations, communications, and invoices as well as provide regular reporting to the Managing Director.
  
• In the event that other technicians are not available, supporting installation teams, servicing, repairs, commissioning & installation of air conditioning equipment as required.
  

Qualifications & Licences

• Certificate III in Air conditioning and Refrigeration or Refrigeration and Air-Conditioning or Electrotechnology (Refrigeration and Air Conditioning)
  
• Current RAC01 Refrigerant Handling Licence
  
• Construction Industry White Card (Mandatory)
  
• Qualified Supervisor Certificate (Highly Regarded)
  
• Tradesperson Certificate (Highly Regarded)
  
• Driving Licence and access to a reliable vehicle
  

• Minimum 5 years post qualification experience installing air conditioning and HVAC units with at least 3 years senior management experience.
  
• Able to Install Various types and brands of Air Conditioning Units and mechanical services.
  
• A strong understanding of WHS systems and processes with a safety-first approach to all worksites, ensuring risk assessments and safety adjustments are established.
  
• A background in a service trade (e.g., plumbing, electrical) is highly desirable.
  
• Good finance and administration skills with a strong customer services focus.
  
• Clear communication skills both written and verbal.
  
• Competent in project, time management, fault finding, interpreting technical data and record keeping.
  
• Be a strong leader both in person and remote management of disparate teams and skill levels.