Operations Manager Analysis Business Planning Implementation Performance Management Johannesburg South Africa

We are looking for a dynamic Operations Manager reporting directly to the Group Chief Operating Officer. In this role you will be responsible for investigating analysing and resolving operational challenges while assisting in embedding the operational culture across various business units. Your duties will involve managing staff infrastructure and intellectual property as well as supporting the establishment of new businesses in different countries. Key responsibilities include identifying and implementing effective solutions to operational issues developing and implementing business strategies for new ventures and ensuring adherence to standard operating procedures and key performance indicators. The ideal candidate will possess a strong ability to grasp technical concepts quickly demonstrate structured problemsolving skills and exhibit a continuous improvement mindset. Effective communication adaptability and assertiveness are essential qualities for success in this role along with a keen attention to detail and the ability to work under pressure to meet deadlines.

Responsibilities

• To investigate analyse and implement any generalised or country specific operational and/or systems challenges which might arise from time to time and/or as directed by management.
• To assist in implementing training and entrenching the operational culture into our various businesses. This will be done through monitoring and dissemination of all activities data and reports to ensure they conform to established Standard Operating Procedures (“SOP’s”) and Policies conducting periodic monitoring visits to countries and branches. This includes management and monitoring of the monthly Internal Audit Templates (“IAT’s”).
• To assist in identifying areas of weakness within the various Group companies’ Standard Operating Processes and infrastructure to facilitate improvement thereon in order for the organisation to grow and achieve its goal.
• Management of staff and/or physical infrastructure as well as all data and intellectual property within your domain.
• To assist in the establishment and commissioning of new businesses in various countries through training drafting of SOP’s and possible site visit

Key Deliverables of the Operations Manager

• Manage Operations across all disciplines including but not limited to Sales Marketing Collections Human Capital Administration Operations etc.):
• Operational problem identification and analysis: Effectiveness in analysing operational problems and challenges and the integrity of the corrective actions recommended.
• Operational problem corrections: Effectiveness in implementing agreed upon solutions as well as the effectiveness of results of such actions both quantitative and qualitative.
• Business planning and implementation: Assist with the preparation and implementation of agreed business plan(s) for new businesses in various countries.
• Staff performance management: Work with Group COO to assist in driving the Group’s performance management philosophies down into every level of the staffing structure to monitor and manage implementation and adoption of same by country management and to monitor and manage compliance with performance philosophies and Key Performance Indicators (“KPI’s”) per staff member per region etc.

Key Competencies

• Ability to gain technical knowledge on key systems quickly.
• Ability to work in a structured and disciplined manner finding permanent solutions to problems and challenges when they present.
• Challenge the status quo in order to achieve a culture dedicated to continuous improvement and best practices.
• Ability to extract relevant information from users and convert it into technical executables.
• Apply a systematic and logical approach in order to achieve accurate results.
• Be alert to changing situations show flexibility in approach adaptability in difficult circumstances and continuously strive to achieve meaningful results.
• Ability to analyse information pick up inaccuracies and take corrective actions to prevent future occurrences.
• Ability to facilitate communication between technology vendors internal Group IT and Business users is vital.
• Ability to juggle numerous tasks simultaneously (requiring effective coordination and communication).
• Ability to work in a highpressure environment and to meet deadlines.
• Ability to work with different cultures and personalities.
• Have drive assertion and the ability to communicate with others in a logical manner.
• Be assertive and have the ability to execute agreed tasks and deliverables.
• Be logical analytical and accurate in the preparation of information.
• Strict attention to detail.

Experience / Background Preference

• The company will only look at candidates who have no less than FOUR years relevant working experience.
• Previous experience within Financial Services will be highly advantageous.
• Candidates with experience in supporting financial systems with specific focus on business process and reporting will be given priority.
• Candidates should be financially astute with strong technical capabilities.
• A strong command of English both written and verbal is a requirement of the job.

Qualification Requirement

• A Bachelors’ Degree (such as a Bachelor of Commerce Degree in Financial Sciences Accounting & Finance or Business Management) is essential.

If you wish to apply for the position please send your CV to

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