O2C Collection Associate- Turkish Speaker

O2C Collection Associate- Turkish Speaker

• Conduct and provide collection analytics.
• Collate and send customer required supporting documentation for collection .
• Analyze customers’ accounts. Monitors account details for non payments, delayed payments and other irregularities.
• Reconciles account balance and open items with the customer.
• Conduct intensive collection activities based on Market Collection Strategy.
• Conduct outbound collection activities to follow-up overdue amounts and/or remind for amounts that will fall due.
• Issue Dunning Letters to Customers.
• Receive and action on incoming collection concerns from the customer and internal stakeholders.
• Create Claim Case ID, and collaborate with claims and deductions management.
• Collaborate with internal parties (Sales, CFSC, CC&IR), as needed, to be able to collect debt
• Record result of communication with the customer and other internal collaborators
• Monitor payment plan agreed with the customer.
• Collate and provide necessary documents to third party and legal. Monitor customers handed over to 3rd party or legal.
• Send requests for account clearing, as needed.
• Participate in Continuous Improvement activities
  

ARE YOU A FIT?

• Proficient analytical skills. Background in Accounting is an advantage.
• Good communication and negotiation skills.
• Language skills - fluent in Turkish and local language requirement.
• Experience in SAP and MS applications
• 1-2 years of experience