New Business Membership Advisor

Responsibilities:

• Responding to members, intermediaries, groups and providers enquiries through incoming calls and e-mails
• Evaluating the situation and applying business criteria and detailed knowledge of BUPA Global products to make appropriate decisions
• Responding to members’ visits by evaluating their situation and requests and accordingly provide them with the necessary advice/ action.
• Enrolling new members , cancellations and any alteration to membership details in line with Bupa Global’s business rules
• Building strong Relationship with group secretaries and intermediaries..
• Contributing in achieving team’s KPI’s for calls and e-mails.
• Involvement in projects as a project team member or project leader
• Take responsibility for ensuring that the computer records reflect up to date communications with the Intermediary and customers so that enquiries are documented and record to high standard
• Achieve customer-focused decision-making using judgement skills and utilizing agreed authority levels.
• Paying due regards to customers and treating them fairly
• Completing all compulsory regulatory training on time