Mobile App Developer

This is a remote position.

Job Description:

We are seeking a talented and experienced Mobile App Developer to join our dynamic team. The ideal candidate should have strong mobile app development skills and the ability to use Flutter is considered a must. If you are passionate about creating innovative and userfriendly applications we would love to hear from you.

Responsibilities:

• Develop and maintain mobile applications for Android and iOS platforms.
  

• Collaborate with crossfunctional teams to define design and ship new features.
  

• Ensure the performance quality and responsiveness of applications.
  

• Identify and correct bottlenecks and fix bugs.
  

• Maintain code integrity and organization.
  

• Collaborate with the team to brainstorm and create new app features.
  

Requirements

Qualifications:

• Proven experience as a Mobile App Developer.
  

• Proficient in mobile app development languages such as Java Swift or Kotlin.
  

• Experience in coding with Flutter is mandatory for this job.
  

• Knowledge of mobile app design principles and interface guidelines.
  

• Familiarity with RESTful APIs to connect mobile applications to backend services.
  

• Strong problemsolving skills and attention to detail.
  

• Excellent communication and teamwork skills.
  

• Ability to work independently and meet tight deadlines.
  

Benefits

• Competitive salary
  

• Flexible Work Hours
  

• Ongoing training and professional development opportunities
  

• Friendly and supportive work environment
  

Key Responsibilities: Advanced Technical Support: Provide expert technical assistance and support for escalated issues from Level One support. Diagnose and troubleshoot hardware and software issues, including networking problems and system errors. Utilize remote assistance tools to guide customers through troubleshooting steps or to resolve issues directly. Support clients by phone and online tools using remote control software Troubleshooting desktop, network and serve issues Complete windows server based administration tasks Support online platforms Microsoft Azure and AWS (level 1 and 2) Effectively work with SLAs for clients Produce and update quality technical client documentation ( IT Glue) At times participate in project team to deliver quality projects to clients Customer Interaction:Communicate effectively with customers to understand the details of their technical problems. Provide clear and concise instructions to customers, guiding them through the troubleshooting process. Ensure high levels of customer satisfaction by resolving issues promptly and professionally. Problem Resolution: Investigate and research complex technical issues, utilizing available resources and knowledge base. Collaborate with other technical teams and departments to resolve issues that require interdisciplinary expertise. Document detailed issue summaries, troubleshooting steps, and resolutions for future reference. Quality Assurance: Monitor customer interactions and assess the quality of service provided by Level One support. Provide feedback and coaching to Level One support agents to enhance their technical skills and customer service abilities. Identify recurring issues and work with relevant teams to implement preventive measures. Knowledge Management: Contribute to the development and maintenance of the company's knowledge base by creating and updating articles related to complex technical issues. Conduct training sessions for Level One support agents, sharing expertise and best practices. Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field, or equivalent work experience. Minimum of 2 years of experience in technical support, with a focus on resolving complex technical issues. Proficiency in diagnosing and troubleshooting hardware, software, and network issues. Excellent communication skills, both verbal and written. Strong customer service orientation and ability to work well in a team environment. Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent, are a plus. Experience with remote desktop applications and help desk software. Ability to adapt to new technologies and software applications quickly.