Junior Tech Support Specialist

Position: Junior Tech Support Specialist

Location: San Antonio TX

Rate: $21

Client: Well med

Project Description:

The Tech Support Specialist will play a critical role in assisting the Helpdesk to support employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization. The candidate may need to adhere to varying work hours including weekdays Saturdays and holidays to meet the needs of the team and the organization.

Responsibilities:

Accept Inbound Calls: Receive and handle inbound calls from employees reporting technical issues.

Identify Document & Troubleshoot: Identify document and troubleshoot technical issues reported by employees ensuring accurate and comprehensive issue resolution.

Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an uptodate resource for issue resolution.

Effective Communication: Communicate technical issues effectively to internal and external teams facilitating the transfer of reported issues for resolution.

OnCall Support: Participate in an oncall support rotation basis typically for 2 3 weeks per year. This includes providing support during offhours such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am to ensure continuous support coverage.

Skills Must have:

1 years of experience supporting PC operating systems including Windows 7 and Windows 10.

1 years of experience supporting mobile devices such as Android or Apple Tablets/Phones.

6 months of experience with Microsoft Office applications (Word Excel PowerPoint Outlook etc.) with the ability to create edit save and send documents.

Effective communication skills to interact with colleagues and endusers.

Efficient call handling abilities to ensure prompt and accurate issue resolution.

Nice to have:

Experience with Microsoft Office