Lead Processing Specialist

• Regularly reviews processor performance and then provides needed coaching and training to address gaps.
  
• Demonstrated ability to serve as informal leader within a team environment.
  
• Serves as initial point of contact for team members regarding escalations or other issues.
  
• Responsible for collecting and reporting out on daily metrics.
  
• Responds to client customer and/or internal processingrelated inquiries in a professional thorough and timely manner.
  
• Responds to escalated internal inquiries from other departments and resolves as needed.
  
• Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
  
• Diligently works on various internal project assignments as needed.
  
• Assists Supervisor/Manager with other tasks and duties as assigned.
  Oversees the office and team when supervisor is out of the office.
  
• Process events as needed.
  
• Ensure correspondence is processed within required timeframes.
  
• Handle routine and escalated customer service inquiries.
  
• Reconcile funds from incoming cash payments.
  
• Generate print insert and meter a variety of notices letters and other mailings based on a checklist schedule for daily mailing.
  
• Monitor print queues to ensure notices are printed/mailed timely in accordance with business rules and state statutes.
  Provide feedback to the leadership team on improving operational procedures and processes for the print operation.
  
• Serve as subject matter expert and as point of contact for select processes and escalations for the print operation.
  

Requirements

• Must be able to pass a background check fingerprinting and drug test.
  
• A High School Diploma GED or 2 years of related processing experience.
  
• Strong problemsolving and analytical skills.
  
• Excellent written and verbal communication skills.
  
• Ability to work in a fastpaced environment.
  
• Ability to lead/facilitate meetings.
  
• Proven ability to multitask prioritize work and act with a sense of urgency to meet assigned deadlines.
  
• Able to work independently and as a team.
  
• Able to quickly make sound decisions.
  
• Professionalism and the ability to work well with different groups of people.
  
• Exceptional aptitude and flexibility towards serving and assisting others.
  
• Strong interpersonal decisionmaking organizational and conflict management skills.
  
• Focus on high quality and strong attention to detail.
  
• Strong PC skills including basic proficiency in Word and Excel.
  
• Ability to sit for long periods of time for date entry/violation processing.
  
• Previous Event Processing experience preferred.
  

Benefits

Comprehensive and Competitive Benefits

Paid Time Off (PTO) paid Federal holidays health insurance dental vision AD&D short and longterm disability life insurance and a Fidelity 401K.

PRI is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity sexual orientation age nondisqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications merits and business needs.