J - Customer Specialist

Position Summary:

Your job will be responsible of entering customer orders in an endtoend work processes and systems. You will be responsible of maintaining Foundational customers thorough knowledge of the businesses products applications and service offerings. You will manage the operational needs and collaborate closely with functional partners (Commercial Team Quality Team Supply chain and Customer Service etc.) to meet process and functional objectives.

You are a selfmotivated person with the ability to use initiative and thrive on responsibility. And also capable of working effectively in small teams and a be willing to continuously develop knowledge and skills.

Responsibilities

• Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers handling priority and foundational customers with a high degree of complexity.

• Maintain a thorough knowledge of the companys products applications and service offerings within the assigned business portfolio.

• Strengthen customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence.

• Coordinate activities at assigned customer accounts proactively address issues and implement solutions.

• Maintain service levels according to business prioritization.

• Differentiate between customer requirements and the companys capabilities choosing the best and most costeffective solutions.

Qualifications

• Required a bachelors degree.

• 3 years to 10 years of working experience in similar roles

Preferred Skills

• Problemsolving and communication skills

• Customer Service and business process acumen

Additional notes

• The ability to accommodate a flexible schedule aligned with international time zones is essential.