IT Service Delivery and Success Manager
Posted on :
06-11-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1662116
Responsibilities:
• Proactively inform customer and end-users in advance of any anticipated service interruptions
• Proactive Action (identified proactively by the CSM)
• Handles non-commercial customer queries and complex customer service issues
• Work with the account team to sell Orange products and services
• Customer Complaints and Escalations handling (including those related to customer invoices
• Ensure customers complaints are managed and resolved in a timely manner
• Prepares periodic customer service reviews
• Quality Connect Survey (related to any and all functional areas)
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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