IT - Helpdesk
IT - Helpdesk
Posted on :
11-01-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
7 - 8 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
11-01-2023
Job Description
Req ID : 1857088
- Serve as the first contact with customers who need technical assistance via the phone or email
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Keep record of problems and their resolution
- Follow-up with customers
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Suggest improvements on procedures
Employment Type
Remote
Company Industry
IT - Software Services
Department / Functional Area
IT Software
Key Skills
- IT Help Desk
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