IT Help Desk Technic....
IT Help Desk Technician
Posted on :
31-12-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 515415
- Provide a first-line support for helpdesk and all associated processes.
- Provide tier one telephone support for software applications.
- Provide Basic troubleshooting for software problems covered in training.
- Utilize help desk software to keep an accurate account of all incoming calls, opened incidents and requests.
- Route call and notify technicians of any critical situation requiring immediate attention.
- Maintain the proper skills necessary to interface with a variety of users regarding specific problems.
- Troubleshoot and provide appropriate solutions to problems.
- Serve as a liaison between customers and the technical department.
- Maintain client confidence and protects operations by keeping information confidential.
- Contribute to team effort by accomplishing related results as needed.
- Perform any other-related duties incidental to the work.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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