Internal IT Support

This is a role based in Oxfordshire in a really interesting company we need someone who loves technology and wants to build a career in IT you must have a good basic grasp of technology and terminology.

Key Responsibilities: You will be responsible for diagnosing and resolving hardware and software issues ensuring the efficient operation of enduser devices

• Provide firstline technical support to internal staff resolving hardware and software issues promptly.
• Install configure and maintain enduser devices including desktops laptops and peripherals.
• Assist in the administration and maintenance of IT infrastructure including servers routers and switches.
• Respond to help desk tickets and inquiries in a timely & professional manner.
• Conduct regular system and software updates to ensure security and performance.
• Educate and support endusers on technology best practices and usage.
• Collaborate with external vendors for equipment procurement and maintenance.
• Document IT processes procedures and troubleshooting steps for knowledge sharing.
• Participate in IT projects contributing to the planning and implementation of new technologies.

Experience: The ideal candidate should possess the following:

• Experience with Windows environment (10 11 Serverand 2022)
• Proficiency with MS Office/365
• AD DNS DHCP Group Policy administration experience
• Handson experience with computers laptops printers and mobile devices including setup administration and rebuilding.

Desirable Skills/Nice to Have: In addition to the key competencies the following skills and experiences are desirable:

• O365/Azure Administration experience including Teams SharePoint Online Email (Hybrid to premise)
• Backup Software
• VMware
• Wireless
• AntiVirus
• Networked Printers
• VPN
• Power BI
• MDM
• Writing IT Documentation
• Familiarity with Ubuntu and Mac OS

Personal Skills: The successful candidate will demonstrate the following personal skills:

• Highly selfmotivated
• Eagerness to consistently improve themselves and the IT environment.
• Good initiative and problemsolving abilities
• Willingness to go above and beyond to ensure issues are resolved.
• Strong written and oral communication skills
• Proactive in suggesting improvements and solutions.
• Ability to remain calm under pressure and manage varying demands and workloads.