Installation Manager to ITAB UK

Why Recruiting:

ITAB UK is is seeking a qualified handson and energetic person ready for their next career move.

About the position:

This key position requires a dedicated individual who will assume responsibility for the role. They will have an opportunity to contribute towards successfully implementing the One ITAB strategy which will focus and guide the business through a period of exciting development.

Job Description this role will include but not be limited to:

The Installation Manager reports directly into the Senior Implementation Manager and is responsible for all site installation services working in partnership with the Sales Support Team and an Ecosystem of Installation Partners to maximise sales and protect margin and profitability ensuring that customer satisfaction and a safe working environment is delivered on every opportunity.

Through effective and proactive resource management the Installation Manager ensures that all customer construction activities (simple and complex installations) are planned and resourced to deliver their requirements both on cost and on time this includes completion of assigned projects in compliance with customer expectations company objectives and all contractual documentation. The installation Manager will conduct negotiations with installation partners and peruse conditions of contracts of prospective projects to ensure they are suitable to the organizations method of operation.

Objectives:

• Lead the business strategy for the installation service delivery.
• Lead strategy and common ways of working for customer service and onsite installation.
• Monitor installation cost trends put action plans in place to support profitability and sustainable growth.
• Management and growth of installation partnerships
• Management of labour schedule to deliver all projects right first time.
• Maximise profitability through affective management of onsite issues & snags.
• Compliance with local Audit and Health & Safety requirements

We Ask:

• Create and lead the business growth strategy for installation services.
• Empower the team to a common way of working implementing a bestinclass approach to installation.
• Building a robust ecosystem of partners to enable us to deliver complete solutions required by our customers and to reduce our supplier numbers driving out complexity.
• Management of the daily installation workflow highlighting and addressing concerns against budget margins
• Actively review free of charge orders being processed and raise with Senior Implementation Manager
• Monitor the performance of the installation partners producing meaningful management information reports.
• Ensure installation output information is passed through to the required departments with a clear brief as to any defects or chargeable extras.
• Maximise and maintain the most affective utilisation for both internal and external fitters / contractors.
• Working closely with the Relationship Sales Team to provide status updates of all installation activity.
• Manage the installation booking process working with all teams across the business to make this as easy as possible.
• Working with commercial team to ensure that all sales orders are invoiced timely and to company standards.
• Create proposition for development of additional installation services to expand our market position
• Promotion of ITAB in the UK being the best in class and industry leaders with regards to installation
• Lead the training requirements (ITAB Training Academy) skills matrix and tooling requirements for the fitting teams.
• Promote leading safely within the business ensuring Health and Safety compliance is up to date and actively embraced.
• Manage the install partners and internal labour resource to a common way of working.
• Conduct daily review meetings are attended with updates on issues relating to scheduling margin and forecasting.
• Develop common working procedures with Implementation Coordinators and Service Supervisor Purchasing and Production Teams
• Responsible for chasing onsite paperwork to support invoicing routines.
• Management of all installation revisits and actions for continuous improvement
• Act as escalation point to resolve installation issues during the working day and ensure a process is in place for out of hours escalation
• Monitor customer feedback create plan and report back to the Senior Implementation Manager
• Promote leading safely within the business ensuring health and safety compliance is up to date.

Education & Experience

• Excellent verbal written presentation and communication skills.
• Willingness to be flexible with working hours to respond to the needs of the business.
• Professional image with a Full clean driving license
• Background in installation (construction) would be an advantage
• Knowledge and experience of construction site Health and Safety would be an advantage
• Construction/Shop Fitting background an advantage

We Offer

• Working within a professional team that fully dedicates itself to a common goal.
• ITAB Values & way of working; ACT Think Ahead Think Consumer Think together. Innovative products and solutions in company striving to contribute for sustainability.

Application and contact

Please note that our applications are handled ongoing throughout the process and we accept applications via our website.

ITAB UKis part of ITAB Group.
ITAB Group sells designs develops manufactures and installs complete shop concepts for retail chain stores. With our expertise longterm relations and innovative solutions ITAB is at the forefront as partner in the retail business.

ITAB offers career opportunities in an international workplace.We continuously act and strive together for a sustainable future for business people and environment. ITAB as a friendly place to work with good working conditions in an attractive equalopportunity safe and healthy workplace.

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