Information Technology Support Engineer
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Job Description
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About the job
Job Description:
We are looking to hire a skilled IT support engineer to assist our clients with all IT-related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new systems.
Key Responsibilities:
- Installing and configuring client computer systems.
- Responding to client IT support requests.
- Meeting with clients to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Tracking and managing work records.
- Compiling job reports.
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Qualifications:
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Bachelor's degree in information technology, computer science, or any related field
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Between two and four years of experience
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Proven work experience as a technical support engineer.
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Knowledge of Microsoft Products, VMware, Dell Servers and storages, HCI, SAN, NAS, TAPE, and Windows servers.
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Servers (Dell experience is preferred).
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Storages (SAN, NAS) (Dell experience is preferred).
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Virtualization: (VMware and Microsoft).
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Experience with Microsoft products such as Azure Cluster, Hyper v, DC, DNS, WSUS, DHCP, Team phone, Exchange, 365, Defender, GP, SAN, NAS Configuration, Dell Products
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Knowledge of computer hardware and networking systems.
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Good time management skills.
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Good interpersonal skills.
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Ability to troubleshoot complex hardware and software issues.
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Excellent written and verbal communication skills.
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Ability to think critically.
Employment Type
Full Time
