Customer Support Age....
Customer Support Agent
Posted on :
28-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 517575
- Be the face of unifonic when customers/partners experience issues or need something from the company.
- Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc.
- Liaise with internal teams or suppliers to escalate and solve issues.
- Deliver a great customer experience by ensuring the customer tickets are managed in a timely and customer-centric manner.
- Work in internal projects to improve unifonic’s customer-centric model.
- Use different tools to communicate with the customers through both written and verbal channels.
- Hands-on 3+ years of recent experience in customer or technical support in telecommunications and/or Software as a Service industry.
Employment Type
Full Time
Department / Functional Area
Key Skills
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