Support Operations A....
Support Operations Agent
Posted on :
28-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 517611
- Resolve operational problems within the defined schedules and service level agreements.
- Analyze root causes of operational malfunctions and provide resolutions.
- Handle escalated issues and follow-up on outstanding issues promptly.
- Develop preventive measures and document issue resolution procedures.
- Manage job calendars and flows to ensure timely completion.
- Recommend process improvements to improve operational efficiency and cost-effectiveness.
- Evaluate current operational processes and recommend improvements.
- Monitor system operations and troubleshoot problems.
- Assist in budget preparation and resource allocation for support services.
- Install, support and maintain network and system tools.
- Manage job scheduling tool and monitor repair activities.
- Maintain daily logs of operational issues and maintenance activities.
- Contribute to business meetings and report on issue status.
- Develop support plan to prioritize and resolve multiple issues.
- Address customer issues promptly and accurately.
Employment Type
Full Time
Department / Functional Area
Key Skills
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