Information Technology Support Engineer

out the job

Junior Position

Skill Set:

• High-level knowledge of commonly used software, hardware and applications
• Good working knowledge on Windows 10 and 11 and Ubuntu will be an added advantage
• Strong oral communication skills (both in English and Arabic) to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers

Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff
• Responsible for help calls and addressing them in timely manner.