Implementation Manager

SysAid is a service automation company delivering software for organizations that want to get more Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the We do the heavy lifting for IT and anyone delivering services in the digital workspace by leveraging automation, analytics, and

We are looking for an Implementation Manager who will join our global Professional Services team to hands-on manage the implementation processes of our This position will require practical experience designing and implementing ITIL assessments and procedures, and solid project management

**Please make sure that you're submitting your resume in English **

What will you be doing:

• Lead the implementation process, focusing on off-site implementations (via scheduled sessions using web conferencing).
• Managing client expectations and internal deadlines to ensure timely and successful
• Provide technical consultation to cross-functional teams through extensive product
• Maintain technical proficiency through

Requirements :

• 3+ years of experience in Implementing software/ Saas
• Thorough understanding of IT Service Management and ITIL best
• Experience developing CMDB solutions, including a definition of
• An advanced understanding of IT/Networking concepts such as Microsoft client and server operating systems, Microsoft SQL Server, Active Directory, LDAP, and network management (TCP/IP, DHCP, DNS, firewalls).
• Ability to create and deliver presentations to all business
• A team player that provides guidance and leadership to the customer and SysAid

**Please make sure that you're submitting your resume in English**

Remote Work :

Yes

Employment Type :

Full-time