Help Desk Analyst 2 - 100 ON SITE -Norfolk VA Onsite-NSU
Posted on :
14-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2625440
Hope youre doing well. We have an open position for a Help Desk Analyst 2. Pl. see the details below and let me know your interest. If interested pl. share a copy of your resume along with your salary / rate expectations and the best time to reach you.
Role: Help Desk Analyst 2 100% ON SITE (731254)
Client: NSU
Location: Norfolk VA (Onsite)
Terms: Both Web Cam and In Person Interview
Role: Help Desk Analyst 2 100% ON SITE (731254)
Client: NSU
Location: Norfolk VA (Onsite)
Terms: Both Web Cam and In Person Interview
Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary
Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting.
Parking: Parking is NOT provided for contractors and there is a monthly fee. Manager will discuss parking costs if selected for an interview.
Pls note and share with your candidate bf submitting! In addition to the compliance items required in Vector NSU runs a separate criminal background check that searches from Age 18 forward.
DAY TO DAY/ABOUT THE ROLE:
Filters Help Desk calls and provides basic support and troubleshooting such as password resets printer configurations break/fix instructions ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4) as needed.
A Level 1 tech gathers and analyzes information about the users issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
Skill
Required / Desired
Amount
Experience
OTRS Ticket System (or equiv)
TDX IT Service Management (ITSM) Service Desk tool
Hands on exp w/basic support and troubleshooting (such as password resets printer configs break/fix instructions ticket routing)
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Employment Type
Full Time
Key Skills
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