Business Analyst

• Investigate and resolve escalated issues from the Service Operations team in a timely manner while capturing and communicating resolution information.
  
• Undertake system administration related management monitoring and maintenance activity relevant to enterprise corporate systems.
  
• Participate in incident problem change and knowledge management activities associated with system service delivery.
  
• Develop suitable training packages for system users as and when required.
  
• Facilitate the transition of suitable workload to existing internal first and second level teams.
  
• Document associated work instructions and provide instruction to staff.
  
• Undertake QA of services transitioned to ensure processes are being followed
  
• Stakeholder consultation as required.
  
• Documenting business and systems requirements as required
  

Requirements

• Strengths in business requirements gathering and effective stakeholder engagement.
  
• Excellent oral and written communication skills including ability to translate complex analytical and technical information into clear and meaningful terms.
  
• Highly skilled in business systems analysis and design.
  
• Technical and Business documentation development.
  
• Application testing and training documentation development.
  
• Significant experience in business systems analysis and business requirements gathering specifically Service and Identity Management.
  
• Significant experience in the development of technical and business documentation including functional requirements.
  
• Experience in working in a team environment with ability to guide and knowledge transfer to project team members.
  
• Experience working with third party software vendors.
  

Benefits

With a decadelong presence in Darwin Northern Territory Cloudstreet Consulting takes great pride in our commitment to valuing both our staff and clients as individuals with unique needs aspirations and talents. This approach has fostered a collaborative atmosphere that cultivates unwavering loyalty from both our clientele and our team members. We prioritize integrity equity and loyalty in our interactions with staff ensuring they have ample opportunities to leverage and enhance their skills thereby advancing their careers within the IT industry.

Benefits include:

• Negotiable salary commensurate with experience
  
• High likelihood of contract extensions
  
• Salary sacrifice options available
  
• Relocation assistance provided
  
• Advanced payment options
  
• Exceptional opportunity to collaborate with the Northern Territory Government in the stunning Top End region.