Genesys Solutions Engineer

This is a remote position.

Essential Functions Demonstrates product expertise Troubleshoots issues within the environment also including SIP & Network Assesses complex situations to make appropriate recommendations Initiates and suggests process improvements to increase efficiencies for support of product solutions Adheres to support processes and best practices Prepares and/or reviews functional requirements documentation Works with clients to facilitate their understanding of best practices for a VoIP telephony solution Keeps apprised of new offerings and software updates from the manufacturer Participates in the on-call rotation Adapts to work within a team environment when needed Required Qualifications Minimum of Technical Associate Degree Knowledge of SIP and VoIP Knowledge of networking, especially TCP/IP Knowledge of network design and network troubleshooting tools such as Wireshark Ability to troubleshoot and diagnose issues related to hardware, software, VoIP or network connectivity Ability to adapt to changes in priorities and direction as business dictates Strong verbal and written communications skills Ability to manage multiple priorities through detail orientation and strong organizational/planning skills Ability to work independently with minimal direction but resulting in a satisfied resolution for the client Desired/Preferred Qualifications Technical 4-year Bachelor degree 2+ years experience with the VoiP product support ICCE or GCP certification from associated product focus such as Genesys, etc. Supervisory Responsibility None Travel Less than 10% Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work independently in a dispersed remote team environment. Moderate noise (examples: business office with computers and printers, light traffic). Physical work environment is provided by Employee. It is expected to be a professional environment with little to no background noise. Physical Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is frequently required to sit and read from a computer monitor or other electronic device. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Essential Functions Demonstrates product expertise Troubleshoots issues within the environment also including SIP & Network Assesses complex situations to make appropriate recommendations Initiates and suggests process improvements to increase efficiencies for support of product solutions Adheres to support processes and best practices Prepares and/or reviews functional requirements documentation Works with clients to facilitate their understanding of best practices for a VoIP telephony solution Keeps apprised of new offerings and software updates from the manufacturer Participates in the on-call rotation Adapts to work within a team environment when needed Required Qualifications Minimum of Technical Associate Degree Knowledge of SIP and VoIP Knowledge of networking, especially TCP/IP Knowledge of network design and network troubleshooting tools such as Wireshark Ability to troubleshoot and diagnose issues related to hardware, software, VoIP or network connectivity Ability to adapt to changes in priorities and direction as business dictates Strong verbal and written communications skills Ability to manage multiple priorities through detail orientation and strong organizational/planning skills Ability to work independently with minimal direction but resulting in a satisfied resolution for the client Desired/Preferred Qualifications Technical 4-year Bachelor degree 2+ years experience with the VoiP product support ICCE or GCP certification from associated product focus such as Genesys, etc. Supervisory Responsibility None Travel Less than 10% Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work independently in a dispersed remote team environment. Moderate noise (examples: business office with computers and printers, light traffic). Physical work environment is provided by Employee. It is expected to be a professional environment with little to no background noise. Physical Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is frequently required to sit and read from a computer monitor or other electronic device. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.