Freelance Player Sup....
Freelance Player Support Agent
Posted on :
26-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2663403
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Our Player Support department supports over 1,000 game developers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top-class support in a fast-paced and active environment.
Working conditions:
Freelance collaboration for full time remote work (40 hours per week).
Position responsibilities:
- Processing questions and problems from users through a ticketing system
- Answering queries on blogs and forums as well as social media channels
- Getting familiarized with the games so you can advise players
- Getting creative in finding solutions to technical problems and bugs
- Encouraging user loyalty by providing an outstanding service
- Contributing to studio-wide community strategies
- Supporting the community managers with ad-hoc tasks
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Essential skills and experience required:
- Experience in Customer Service roles or similar
- Native level of Spansih
- Strong written and verbal communication skills in English (knowledge of additional languages is a plus)
- Passion for gaming and ideally experience working in the gaming industry
- Basic knowledge of social media from both user and professional points of view
- Keen to work in an international environment
- Excellent organizational skills, ability to multitask and adapt to changing priorities
- Good knowledge of MS Office
- Excellent interpersonal skills
- Ability to work independently with minimal supervision as well as part of a wider team
- Strong analytical, troubleshooting, problem-solving and decision-making abilities
- Critical thinking skills to be able readily offer clients and players innovative solutions
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We offer:
- An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
- The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
- Valuable and transferable work experience in the games industry
- Ongoing training and professional self-improvement opportu
Employment Type
Full Time
Department / Functional Area
Key Skills
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