Enterprise Systems Monitoring Tech

Title: Enterprise Systems Monitoring Tech

Clearance: Public Trust

Note:

• This positions requires a work schedule of: Shift will be 11:00 PM CT to 7:30 am CT.
• Days off are still TBD but will not be weekend (M/Tu Tu/W or W/Th).
• New Hires will need to work first shift (MF) days for at least the first two weeks for training purposes.
• Exact details will be discussed with candidate during interview.

Job Description

• Monitor day to day operation of largescale computing infrastructure involving 300 applications.
• Determine cause of alarm and take appropriate actions including logging alert create service ticket and notify stakeholders.
• Initiate maintain and manage critical incident phone bridges (WebEx Zoom)
• Act as service incident lead for issues including maintaining incident tickets notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics
• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
• Compose and send notifications to management for incidents.
• Monitor and execute incident and change requests.
• Able to type and communicate in an effective manner

Basic Qualifications

• To be considered for this position you must minimally meet the knowledge skills and abilities listed below:
• High School diploma or equivalent and 5 years additional experience OR Bachelors degree and minimum 1 year IT experience.
• Past experience with help desk or Incident management.
• Strong knowledge and understanding of networking
• Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.
• Ability to read and follow detailed instructions or procedures.
• Effective communication skills
• Must be able to obtain a Position of Public Trust Clearance US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
• Must have resided in the US for the last 5 years
• Must be able to work from Eagan MN location. No remote work from any other location.

Preferred Qualifications

• Bachelors Degree in Computer Science or associated discipline
• Familiarity working with enterprise monitoring products
• Working knowledge of IT Service Desk model.
• Experience working in largescale IT environment.
• Experience in Critical Incident Management including communication with various levels of executive management (i.e. VP) via phone or email.

The ideal candidate

• The ideal candidate will have past incident management / help desk experience and great written and oral communication skills.
• We are looking for someone who is organized and have the ability to lead incident calls bridges.
• Confidence with Linux as a user on the command line is a plus.
• Candidates will also need to identify network related outages so knowledge of networking is a strong plus.