Dutch Technical Support Expert

Have you always wondered about what it would be like to start living and working abroad We can make this dream a reality! With this job position you will be living in Lisbon while working in a big communications company. Portugal is the place for you with its rich culture and history beautiful landscapes and their famous port wine it is the perfect place to start this new adventure! Not only are you going to live in Portugal you can also start working there. We can offer you a position in a diverse team to learn grow and experience all that Portugal has to offer

Our client is the #1 in online marketing with a current annual revenue of more than 100 billion US dollars. You will support our client as a Technical Support Expert providing a professional and exceptional technical support to their corporate client base in an innovative and fast paced environment.

Your job

You will be part of a team of topclass Technical Support Experts. You will receive enquiries via a ticketing system and resolve them using your expert technical knowledge of the online marketing platform.

As a Technical Support Expert you will be working with one of the products below:

• Search Ads 360
• Display & Video 360
• Campaign Manager
• Authorized Buyers
• Studio

• Resolving technical enquiries and troubleshooting of the online marketing platform in a B2B environment;
• Using judgement in defining solutions to clients and adapt existing processes and methods to craft alternative solutions;
• Using basic coding and debugging skills for problem analysis;
• Understand the business goals of the clients and support them through a chat system providing solutions in a timely fashion;
• Achieve strong customer satisfaction with a focus on quality and results.

• Native level of Dutch proficient English B2 level at least.
• A natural team player we believe in supporting and developing our people.
• Give and receive fantastic customer service we want you to treat every call or email or social media post as an opportunity to delight our customers.

• Excellent communication skills
• Technologically capable
• Strong negotiation skills and solid capability to build long lasting relationships
• BA/BS degree or equivalent practical experience
• 12 years overall work experience in sales digital advertising or PPC campaigns
• Proven record of target achievement strong sales attitude and desire to meet Sales quotas

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Languages classes (for international candidates)
• Internal employee incentives
• Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon Portugal