Digital Support Spec....
Digital Support Specialist Entry Level
Posted on :
22-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-03-2024
Job Description
Req ID : 2655911
As a Digital Support Specialist at Whitwerx LLC you will be responsible for providing technical assistance and support to customers using digital products or services. You will play a key role in ensuring customer satisfaction by resolving issues and answering inquiries related to digital platforms.
Responsibilities:
1. Respond to customer inquiries via email chat or phone regarding digital products or services.
2. Troubleshoot technical issues and provide solutions to customers in a timely and professional manner.
3. Guide customers through product features and functionalities to enhance their user experience.
4. Document and track customer interactions and issue resolutions in the companys CRM system.
5. Collaborate with other team members to escalate complex issues and follow up on resolution.
6. Assist in creating and updating support documentation and knowledge base articles.
7. Stay uptodate on product updates and changes to provide accurate information to customers.
8. Provide feedback to the product development team based on customer interactions and feedback.
Requirements:
1. High school diploma or equivalent; additional education in computer science or related field is a plus.
2. Strong problemsolving skills and ability to troubleshoot technical issues.
3. Excellent communication skills both written and verbal.
4. Customerfocused mindset with a passion for helping others.
5. Basic knowledge of digital technologies software applications and troubleshooting techniques.
6. Ability to work independently and collaboratively in a team environment.
7. Prior customer service experience is preferred but not required.
Benefits:
1. Competitive starting salary with opportunities for growth and advancement.
2. Health dental and vision insurance coverage.
3. Paid time off and holidays.
4. Training and professional development opportunities.
5. Collaborative and supportive work environment.
6. Employee discounts on company products/services.
7. Potential for performancebased bonuses or incentives.
Join Whitwerx LLC as a Digital Support Specialist and kickstart your career in the dynamic field of digital customer support with a company committed to innovation and customer satisfaction.
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Employment Type
Full Time
Company Industry
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
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