Deskside Support Technician

Our client a multinational Pharmaceutical Company is seeking a Deskside Support Technician who will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install troubleshoot & maintain a wide variety of equipment & applications. Work as part of a crossfunctional IT Infrastructure team. Customers are onsite & remote end users.

Accountabilities:

• Provide responsive support for end users with deskside & walk up support issues for PCs network printers video conference equipment & other local IT hardware & software packages.
  
• Use remote management to assist end users who are working offsite.
  
• Imaging of new PCs & clients for back office & manufacturing system use.
  
• Set up & support of cellular devices for end users.
  
• Inventory control of patch cables video cables peripherals & other IT items.
  
• Assist in ordering & receiving equipment as required.
  
• Comply with internal & external regulations & procedures.
  
• Follow all safety & environmental requirements in the performance of duties.
  
• Other accountabilities as assigned
  

Education: AA/AS/AAS degree in Computer Science Information Technology or equivalent.

Experience: Minimum 24 years of IT experience preferably in a customer facing role.

Required Technical/Process/Functional Experience:

1. pxe boot windows imaging.

2. Desktop support experience hardware and software personal and remote

3. Networking components servers VMs Lab machines. (Dell)

4. WiFi/setup connections

5. Cisco/LogiTech conference room setup/maintenance

6. Patching in IDF and Data Center connections

7. Apple support (preferably via AirWatch)