Customer Support Specialist

Job Description

• Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support.
• Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience.
• Collaborate with other team members to ensure consistent and seamless services to Tyro customers.
• Update customer information during and after each correspondence.
• Gather feedback from users on our website.
• Contact & constantly follow up with potential leads.
• Build a long-term relationship with our existing customers.
• Interact with users on all communication channels.
• Research new methods to enhance the customer experience.
• The ability to prioritize tasks and manage workloads with little supervision.

Job Requirements

• Demonstrate patience and attentiveness in all communication and interactions.
• Exceptional verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to think critically and creatively in order to proactively and independently solve problems.
• Experience with computer operating systems and the ability to troubleshoot on demand.
• Experience in dealing with customers.
• Strong organizational skills.
• Highly energetic & passionate.
• Fluent English is a must.
• Maadi resident is a plus.