Application Support Manager
Posted on :
06-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2436085
- Manage application support team responsible for Customer Solutions related to Banking mobile application and backend
- Track and report on metrics for tickets assigned to and handled by the Application Support team and also on system performance and behavior
- Serve as a point of escalation for customer incidents; ensuring the appropriate members are engaged for timely action and proper traction
- Lead and triage incidents and service requests assigned to team queues in JIRA
- Track the progress of assigned tickets with a focus on meeting delivery deadlines and SLAs
- Build and manage the IT Application Support Team’s roadmap
- Explore the tools and automation required to ensure team productivity and efficiency
- Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
- Understand the process of infrastructure deployment and disaster recovery management
Employment Type
Full Time
Department / Functional Area
Software Development / Application Development (IT Software)
Key Skills
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