Customer Support Specialist

Job Description

• Deliver high-quality service across multiple support platforms (email, chat, WhatsApp, phone).
• Be a passionate adviser for users while auctioning their change requests and answering any questions that come your way
• Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
• Triage issues, solve them or escalate them when necessary and do the right follow up until you get a permanent resolution

Job Requirements

• Fluent in Arabic and English (written and spoken).
• Currently living in Cairo.
• Bachelor's degree (military status is required for males)
• Availability to work in rotating shifts (morning - evening - overnight). Shifts are 9 hours a day and 5 days a week. (essential)
• High proficiency using computers (typing, quickly navigating between various tools).
• Exceptional reading comprehension and writing skills. Must be able to connect what clients are asking for with answers to their true issues.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Passion for helping others and creating support experiences that exceed clients' expectations.
• Must work well in a team environment
• Support experience in a high-volume environment. (preferred chat based and phone support)