Customer Support Specialist

Responsibilities:
• Identifying customer needs and helping our customers in using specific features to increase usage.
• Analysing and reporting product malfunctions (e.g., by testing different scenarios or impersonating users to prepare product reports) and ensuring customer satisfaction.
• Keeping our database updated with all the client’s updates, technical issues, and any discussions made with the customers for data gathering and analysis.
• Sharing feature requests received from our customers and effective workarounds with team members to ensure that our product meets all customer needs sufficiently.
• Informing customers of new features and functionalities to ensure a successful customer experience and encouraging growth.
• Following up with customers to ensure that their technical issues are resolved.