Customer Support Exe....
Customer Support Executive
Posted on :
06-02-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2509615
Experience: 0 2 Years
Location: Bangalore(Work From Office Only)
What you would do:
Oversee the delivery of services and service technology to our companys clients or customers.
Evaluate customer feedback to develop quality improvement processes
Ensure delivery processes are efficient and costeffective
Respond promptly to customer inquiries
Communicate with customers through various channels
Acknowledge and resolve customer complaints
Process orders forms applications and requests
Keep a record of customer interaction transaction comments and complaints
Provide feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
Must Have Skills:
1. Communication Skills:
Excellent verbal and written English communication
Hindi verbal communication skills (Medium level)
2. Calmness under pressure:
Capable of maintaining composure when dealing with irate customers.
Essential skills:
1. Empathy & Customercentric:
Stepping in to the shoes of customers and having a deep understanding of customers
issues
2. Discipline and Work Ethic:
Demonstrates a strong work ethic adheres to schedules and shift timings. Willing to work in
shifts
3. Ownership Mindset:
Takes full responsibility for resolving customer inquiries and concerns and proactive in
finding solutions
Preferred Skills:
Familiarity with Ticketing Tools
customer support,ownership mindset,calmness under pressure,communication,familiarity with ticketing tools,discipline and work ethic,customer care,empathy & customer-centric,communication skills
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
